Standard Terms & Conditions of Sale of Tickets

Tickets advertised by us on our website and in advertising (“Official Advertisements”) are sold by us, namely The Gaiety Southsea or on behalf of us by our official ticketing partners.


We are entitled to refuse any order placed by you;

We will notify you over the telephone or in writing or by online confirmation if we accept your order and that acceptance will be deemed to have been effectively communicated to you when we make that communication to you (whether or not you receive such communication). Such acceptance remains subject to the condition that tickets are available for the event/performances selected by you until such time as tickets, or e-tickets have been issued to you;

No order will be accepted until we have received payment of the whole of the price of the tickets that you order.

By accepting your order we bring into existence a legally binding contract between ourselves and you.

If you are ordering tickets which you have seen advertised by us on our website, by contacting us and placing an order, you confirm that you have read and accepted these terms and conditions

When ordering tickets on our website, the website will not prevent you from making infeasible bookings such as tickets to two different performances at the same time. If an erroneous booking is made, a refund will not be given in any circumstances.

Payment of refunds

Refunds will be made using the original payment method. For example, if your ticket was purchased using a debit card then we will refund the money to that same card. If we can’t refund to your original payment method then you may need to provide proof of closure of the original account and then we can refund to a different payment method. If we refund you for a payment made in gift vouchers then the refund will always be in vouchers.

Price and Dispatch

The price payable for the tickets is as set out on our website or on our official advertisements. We reserve the right to change prices without prior notice, please check when booking your tickets.

Tickets purchased from will be in the form of a eTicket and must be presented at the door on the night of the event/performance.  Tickets purchased on our site will correspond through a guest list on the night of the event/performance.

Once you have received your tickets, you should check them and you must inform us of any errors within two working days, or before the performance, whichever is sooner.


The taking of photographs or the making of recordings (on any format) of the Performance is expressly forbidden (unless it is expressly permitted in writing by the promoter, the venue and the performer). You consent to the filming and sound recording of yourself in the audience.

The Gaiety Southsea, the Management of the venue at which the Event/Performance is taking place and/or the promoter of the Performance each reserve the right to:

refuse admission to you;

request latecomers to await admission to the Event/Performance until a convenient break in the Event/Performance;

refuse re-admission to those leaving during the Event/Performance; and

request that you leave the Event/Performance;

make alterations to the advertised details of the Event/Performance (including Principals and cast members) and make alterations to the script or the content of any particular Event/Performance at any time up to and including and during the Event/Performance.

If, at any time during the EventPerformance it is cancelled, postponed, suspended or delayed for any reason, The Gaiety Southsea reserve the right not to make any refunds nor will they be liable for any loss caused by such cancellation, postponement, suspension or delay.


No liability is accepted in relation to the tickets advertised or sold by us as agents for a Third Party or for any aspect of the relationship between you and that Third Party.

Although we will do our best to correct our errors and omissions on our part as quickly as practicable after being notified of them, we do not accept any liability for any errors or omissions, howsoever caused and we reserve the right to change information, specifications and descriptions of listed performances at any time.

We do not accept liability for any losses or claims arising from any inability to access our web site or any failure to complete a booking on the web site or with our bookings partners .

We do not accept any liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of any tickets or other goods or services from us by whatever means.

We will only be liable for direct loss (save in the case of death or personal injury arising from negligence) up to a maximum total of the price of the tickets or other goods or services purchased in respect of any claim.

Nothing in this clause 5 is, however, intended to limit any rights you may have as a consumer that may not be excluded by law.

Security on our website

Our website uses industry standard encryption software and a stand-alone secure server to make sure the safety of orders placed on our website. No-one can access any information sent by you as long as it is sent using the secure pages. Therefore, you must only send debit/credit card details where asked for on our website and you must not send debit/credit card details by standard e-mail.

Any losses incurred or sustained by customers of our website who transmit information by means of e-mail or other internet links shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by us. If you are using a public computer or a computer which others may use, you must sign out of it when you have finished making purchases on our web site.

We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit card by someone not authorised to do so.


We retain the right to terminate this contract and/or suspend or terminate our web site and the information published thereon or on our Official Advertisements immediately and without notice to you. In the event of termination the consent given by you shall continue to apply beyond the lifetime of this contract.

Continued use of our website or continued course of ordering tickets by other methods.

We reserve the right to change and amend these terms and conditions from time to time. Your continued use of or access of our website or continued ordering of tickets by any other method after such change or amendment (without your specific review of our terms and conditions listed on our website or available elsewhere) shall be deemed to confirm your acceptance of any such change or amendment. It is your responsibility to check these terms and conditions regularly to determine whether any such amendment has been made. If you do not wish to be bound by any revised terms and conditions, you should stop using and accessing our website or ordering tickets by any other method.


If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

No Waiver

No failure or delay on the part of any of the parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power, privilege or remedy or as a waiver of any breach by the other party to these conditions.

Force Majeure

We shall have no liability to you for any failure to deliver or supply tickets or other goods or services you have ordered or any delay in doing so or for any failure to commence or complete any Performance or for any damage or defect or loss arising from any tickets provided or the execution of any Performance that is caused by any event or circumstances beyond our reasonable control.

Entire Agreement

These terms and conditions, together with the terms and conditions of the use of our website set out on our website and the prices, delivery details and contact details set out on our website and on our Official Advertisements, set out the whole of our agreement relating to the supply of the tickets and any other goods or services to you by us. These terms and conditions cannot be varied except in writing signed by one of our management. In particular nothing said by any sales person on behalf of us should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of the tickets, goods or services offered for sale by us. We accept no liability for any such representation being untrue or misleading.

Last reviewed SEPTEMBER 2021